Returns & Exchange

Within 10 days of receiving the shoes, one can return or exchange our shoes.
They must be in unused and unworn condition and in their original packaging to be eligible for returns or exchange.
Please note: - In both Case (Exchange or Return), It is first required to raise a return request for item.


Exchange Process
1. Size issue: - One can exchange the item for another size.
2. From your account, please raise a return request for received item.
3. Specify the reason for return, Like Size was too small or too large.
4. You can specify your required size in Notes for Exchange.
5. And Raise a request for return.
6. We will get your product picked via our Courier Partners.
7. For Exchange of size, we will send another required item.


Returns
1. In your account, once the product is received, you can raise a request for returning the item.
2. Return is allowed only within 10 days. After 10 days Window will be closed for return.
3. Product must be in unused and unworn condition and in their original packaging to be eligible for refund on returns.
4. Our Courier Partner will pick up your return item once request is approved.
5. Once we receive your returned item, we will issue Store Credit. Which will be valid for 180 Days.
6. Shipping fees charged are not refundable. COD Charges are not refundable.
7. For any assistance you can call us on customer care: - +91-8591360369. Or email us on support@chaalchalan.shop.



Please Note
- We provide refunds only in the form of store credit.
- Products once delivered can only be exchanged for another product or store credit.
- Our store credit has a validity of 180 Days from the date of issue and can be used for future purchases within that period.
- All custom-made orders are non-returnable.
- Kindly note, products ordered from third party marketplaces will not be eligible for a replacement, return or refund. We request you to reach out to their support teams for a way forward.
- Product Purchased on SALE is eligible for exchange, the return needs to be arranged by the customer.
- Shipping amounts are Non-Refundable.



    We request you to get in touch with us via Email (support@chaalchalan.shop) or on Call/WhatsApp (+91 8591360369) for any trouble with the return process.