FAQ

Chaalchalan are meticulously handcrafted by skilled artisans, using techniques that have
been honed over centuries. Each pair can take up to 60 hours to complete.

Our flats, heels, kolhas, sneakers and broguesters are made from Vegan leather.

The embroideries are done on high-quality fabrics.

Chaalchalan are proudly made in India. We work with local artisans to bring a modern twist to traditional Indian crafts and make them suitable for your everyday wardrobe.

Yes! We have all Vegan Collection.

We only retail authentic Chaalchalan shoes on www.chaalchalan.shop

All our styles are designed according to established industry standards for fit and sizing. We recommend selecting your regular size in all our styles. However, some customers may prefer going up a size in Brogues due to the shape of the shoe. If the shoes feel a bit snug, that’s alright as they will take the shape of your foot over time. The more you wear them, the more they mould themselves to you and the more comfortable they get. You can take a look at our size chart here.

The structure of our lining is carefully designed to hug your feet, whether they are wide or narrow.

Chaalchalan stretch to take the shape of your feet. The juttis have no left or right foot because of this very reason.

We offer free shipping all over India above Rs.1200/- (Prepaid Orders). Below Rs.1200/-, we charge Rs.100/- extra for shipping, COD charge extra Rs.50/-.

Orders placed in India as well as outside India are catered by reliable courier services such as like Fed EX, Bluedart, Aramex and Delhivery.

Yes, we do ship outside of India. You can check the shipping charges by sending us email.
Customs charges, brokerage fees or any other taxes applied by the destination country will be borne by the customer and Chaal Chalan will not be responsible for it.

You can pay for your purchase using credit card, debit card, American Express, Paypal, internet banking and wallets such as Paytm. We also offer Cash On Delivery on orders below 10K.

 All these payment methods are 100% safe and secured.

You will receive a tracking number on your email ID once your order has been shipped.

We’ll be happy to track your shipment and offer any assistance you may require post
ordering.

You can WhatsApp us on +91-8591360369 for any queries.

You will receive a tracking number on your email ID once your order has been
shipped.

 We’ll be happy to track your shipment and offer any assistance you may require post
ordering.

 You can WhatsApp us on +91-85913 60369 for any queries.

We dispatch your pairs within 24-48 hours of receiving the order. It takes around
3-5 working days for the delivery of shipment depending on your location in India.

The shipping time for customised orders and out of stock products is longer and we
will keep you informed about the approximate delivery date post ordering. These delivery timelines are subject to location, distance and the availability of
our logistics partner.

Note: There might be a delay in deliveries during national holidays and festivals.

For orders outside of India, delivery time is between 5-7 working days.

For Indian orders, all taxes and duties are included in the price mentioned.

For international orders, customs charges, brokerage fees or any other taxes applied by the destination country will be borne by the customer and Chaal Chalan will not be responsible for it.

We ship worldwide. For a complete list of countries, please check here

Although we use some of India's largest logistics companies for shipping, we are bound
in coverage by their reach. In case your address is in a location not served by them, we will contact you and do our best to find an alternative solution that makes your Chaal Chalan reach you.

In case of any queries, feel free to write to us at chaalchalan.shop@gmail.com

We offer free exchanges and returns on all unworn shoes within 10 days of receipt.
We know you need to try them on for fit and comfort, but make sure to only wear them on clean floors inside (and never outside, if you plan to return them).

In case they feel slightly snug, they will open up and take the shape of your feet.

We accept all unworn shoes for store credit, and e-gift within 10 days of receipt.

There are a couple of options to return or exchange your shoes:

1) Free exchange / return from your doorstep:

You can place an exchange / return request on our email and our logistics partner will come and pick up the order.

Mention the reason for return and we will send you the exchange order / credit note for the return once your order is picked up.

We do not provide refunds on any orders but we do offer credit notes that are valid for 180 Days.

Yes, you can return an order that was a gift by placing a return request on our website.

We currently don’t process international exchanges. In case you are able to ship the shoes to India, we will pick them up from any location in India and email your credit note on your registered email id

For international orders, we extend the exchange period to 4 months. Please note that the shoes must be unworn.